Questions? We've Got Answers!
Welcome to our FAQ section, designed to provide quick and comprehensive answers to your most common questions about Coqretellis products, ordering, shipping, and more. If you can't find what you're looking for here, please don't hesitate to contact our support team.
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What are your shipping options and costs?
We offer standard and expedited shipping across the UK. Standard shipping is free for all orders over £50. For orders under £50, standard shipping costs £3.99. Expedited shipping is available for £7.99 and typically arrives within 1-2 business days. International shipping options are also available, with costs calculated at checkout based on destination and package weight.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website. You can use this tracking number to monitor the progress of your delivery in real-time.
What is your return policy?
We want you to be completely satisfied with your Coqretellis purchase. If for any reason you are not, we accept returns of unopened and unused products within 30 days of purchase. Please visit our Terms & Conditions page for full details on our return process.
Product Information ► ▼
Are your products cruelty-free?
Yes, all Coqretellis products are 100% cruelty-free and never tested on animals. We are committed to ethical practices and ensuring our products are developed with respect for all living beings.
Are your products suitable for sensitive skin?
Many of our skincare products are formulated with sensitive skin in mind, using gentle ingredients and avoiding common irritants. However, we always recommend checking the individual product descriptions and ingredient lists. For those with very sensitive skin, a patch test is advisable before full application.
Where can I find ingredient lists for your products?
Detailed ingredient lists for all our products can be found on their respective product pages on our website. We believe in full transparency so you can make informed choices about your health and beauty regimen.
Returns & Refunds ► ▼
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for your return. We will provide you with instructions on how to send your item back to us.
How long does it take to process a refund?
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
What if my product arrived damaged?
If your product arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will arrange for a replacement or a full refund, depending on your preference.
Account Management ► ▼
How do I create an account?
You can create a Coqretellis account by clicking on the "My Account" or "Sign Up" link at the top of our website. Simply follow the prompts to enter your details and set up your profile.
I forgot my password, what should I do?
If you forget your password, click on the "Forgot Password?" link on the login page. Enter your registered email address, and we will send you a link to reset your password.
How can I update my personal information?
You can update your personal information, shipping addresses, and payment methods by logging into your account and navigating to the "Account Details" or "My Profile" section.
General Inquiries ► ▼
How can I contact Coqretellis customer service?
You can reach our customer service team via email at [email protected] or by phone at +44 20 7925 5400. Our operating hours are Mon-Fri: 9:00-17:00, Sat: 10:00-14:00.
Do you offer gift cards?
Yes, Coqretellis offers digital gift cards which can be purchased directly from our website. They are available in various denominations and make the perfect gift for health and beauty enthusiasts.
Where is Coqretellis located?
Our main office is located at 76 Strand, London WC2R 0DE, United Kingdom.